Custom Case Company
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 Free Shipping* on Pelican , Pelican StormPelican Air, Nanuk Cases and other select Pelican products over $150.00 Net

Some remote locations may incur a discounted shipping charge.
You will be notified if that is the case. 
Please contact us for shipping rates to PEI, NT, NU, NL, YT and USA

Up to an additional 20% off select Pelican and Nanuk products

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Warranty

 

Custom Built Cases
 
Warranty Policy
 

Custom Case Company warrants that our custom built cases are free from defects in workmanship and materials. This warranty extends for the lifetime of the warranted product to the original purchaser. Any expressed warranty not provided herein, and/or any remedy for breach of contract which but for this provision might arise by implication or operation of law, is hereby excluded and disclaimed. Custom case Company will repair any defect in our manufactured product attributed to defective construction, workmanship or materials. Any damages caused by normal wear and tear, misuse, negligence, accident, tampering or otherwise, is not covered by our warranty and is the sole responsibility of the purchaser. Custom Case Company will not be liable for any direct, consequential or incidental damage arising from personal damage, loss or injury, either to person or property, caused by a product defect. This disclaimer includes but is not limited to damage to any instruments, components or equipment. Customer is responsible for all shipping, packing, insurance and other costs incurred other than labor and materials covered under this warranty. Custom Case Company has been manufacturing cases for over 34 years. We take pride in the quality of our work and our cases will provide many years of dependable service. Cases in general are subjected to all kinds of wear and tear over the course of their lifetime and may suffer the odd broken catch or handle or even a punctured panel by the occasional close encounter with a misdirected fork lift. Rest assured that just about anything can be replaced on a custom case whether or not it is covered under warranty. In the event you have a case which require's repair please contact us at 613-822-0620 or by email at info@customcaseco.com

 

Pelican Products

Pelican Warranty


Other Products
 
Other products and accessories not manufactured by Custom Case Company may have a Limited Warranty. Please refer to the products packaging for more information on how to contact the manufacturer or company regarding warranty questions or claims.

 

Underwater Kinetics

Limited Lifetime Warranty

Underwater Kinetics products are engineered for maximum performance and durability. All products carry a Limited Lifetime Warranty to the original retail purchaser to be free from defective material and workmanship under normal and intended use. In addition, the Underwater Kinetics Limited Warranty covers materials used in its products to the original purchaser, from the date of purchase, as follows: plastics for 10 years; rubber for 3 years, LED and electronics for 1 year, rechargeable batteries for 90 days and lamps for 30 days.

In the event the original retail purchaser detects a defect in the material or workmanship, the product along with proof of purchase date should be returned to an authorized Underwater Kinetics dealer or directly to Underwater Kinetics 1 (858) 513-9100 ext. 244 with the postage prepaid. Underwater Kinetics agrees to repair or replace at Underwater Kinetics' sole discretion any product found to be defective in material or workmanship within the time period specified above. All return items must display a valid RMA number.

Please note that Custom Case Company can also return a product to the manufacturer for warranty claims on your behalf. The customer is responsible for all shipping and handling costs.

 

Plasticase / Nanuk Warranty

LIFETIME LIMITED WARRANTY AND DISCLAIMER

Plasticase, Inc. ("Plasticase) warrants that the NANUK case accompanying this document (the "Case") will be free from defects in material and workmanship for the life of the Case, subject to the terms and conditions of this Limited Warranty and Disclaimer (the "Warranty).

1. Returns The customer must contact Plasticase in the event he or she believes the Case is defective and covered by this Warranty in order to open a warranty claim. Call Plasticase at 1-800-783-6883 between 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday to speak with a customer service representative. In some instances, it may be determined that parts can be easily installed by the customer and Plasticase reserves the right to ship replacement parts directly to the customer for installation. Otherwise, the customer must pay for shipping the Case to Plasticase at 1059 Boulevard des Entreprises Ouest, Terrebonne, QC J6Y 1V2, Canada, for inspection. If the Case is defective, as determined solely by Plasticase after an inspection, the shipping costs will be refunded if proof of shipping is provided. No refunds of shipping costs will be made if the Case is not defective.

Please note that Custom Case Company can also return a product to the manufacturer for warranty claims on your behalf. The customer is responsible for all shipping and handling costs.

2. Repair or Replacement Plasticases obligation under this Warranty is limited, at its sole and exclusive option, to either the repair or replacement of the Case where a defect has been claimed and is determined by Plasticase to be present. Upon inspection by Plasticase, the Case or parts thereof that prove to be defective will be repaired or replaced at no charge, and the Case will be shipped back to the customer by Plasticase.

3. Limitation of Warranty The Warranty herein applies only to the original customer and is conditional upon the customer giving prompt notice to Plasticase of any discovered defects. Plasticase shall not be responsible for any other defects or damage, including, but not limited to, any defects or damage caused by or resulting from: (a) alterations to the Case by anyone other than Plasticase; (b) accident; (c) damage due to an intentional or negligent act of a third party; (d) abuse or negligence; (e) wear and tear.; (f) mishandling; (g) failure to use the Case in a safe and reasonable manner, or (h) force majeure. If the Case, in the judgment of Plasticase, shows evidence of having been altered, modified or repaired without the authorization of Plasticase, the Warranty herein shall not apply. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. PLASTICASE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

4. Liability Plasticases cumulative liability for damages of any kind whatsoever arising out of the use or possession of the Case, regardless of the form of action, whether in contract or tort, including negligence or strict liability, shall be limited to the purchase price of the Case. IN NO EVENT SHALL PLASTICASE BE LIABLE TO THE CUSTOMER OR ANY OTHER PARTY FOR EXEMPLARY, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR POSSESSION OF THE CASE, INCLUDING THE VALUE OF THE CONTENTS OF THE CASE, WHETHER OR NOT PLASTICASE HAS RECEIVED NOTICE OF THE POSSIBILITY OR CERTAINTY OR SUCH DAMAGES OR LOSSES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

 

 

Pelican-Storm

Pelican Mobile Military

Pelican Progear

Underwater Kinetics

Plasticase

Nanuk

Pelican-Hardigg Single Lid Cases

SKB

Custom Case Company

 

 

Pelican Air

 

Pelican

 

       
 
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Custom Case Company, 2526 Leitrim Rd., Ottawa, ON K1T 3V3, CA
Contact Us: 613-822-0620
Phone Orders: 1-800-471-3565
Email