"Dear Mr. Godbold,
Writing to tell you about the customer service I experienced earlier this month while ordering replacement parts for one of my Pelican Case through your company.
It’s not often that I take the time to actually write in about a simple transaction but after my encounter with your
representative Jordan. I felt it was necessary to let you know how impressed I was with his professionalism and hustle.
The latches I needed were for an old case that was badly in need of a repair and had to get back into the rotation in short order.
Initially it seemed as though the required latches would need to be brought in from elsewhere and while perfectly understandable given the age of
the parts I accepted the reality that my fix would have to wait until I returned from my shoot and I would have to make due with out the case.
Then suddenly I received a return call from Jordan who informed me I would be receiving my parts in time to meet my deadline.
Apparently your man decided to take it upon himself to hunt through the inventory and locate the much needed items.
Rather than simply rely on the information on his screen he took the time to actually look through the warehouse.
While some might consider this to be just part of the job I think it rare to find this kind of initiative in employees today, especially those who
are of the generation of young Mr Roderick. His follow through was skillful and efficient and his approach left me feeling as though my simple
request was important to him as it was to me.
Jordan should be commended for his efforts as should you for having him in your employ.
Well done everyone.
Needless to say next road case will be ordered through customcaseco.com"
I just opened up the case and contemplated your work – masterfully done – Thanks ! "
"Hi Larry - received the locks yesterday, thank you very much for dealing with this so quickly. Much appreciated."
"Good morning Larry,
I hope this finds you well...
My intention this morning was to send you a note of appreciation for the direction you pointed me in regarding the cases I am in need of. This is due to having followed your suggestion I actually discovered, not only are the cases made In California, but they are located in my backyard (so to speak), San Diego County. This being said, I thank you for being of such integrity as to pass on the order and to provide me with a suggestion in which I will benefit from greatly. I only wish there were more people in the industry I serve who were made of such moral character."
Have a great day!
Steven M. Escandon, CEO
No Second Thoughts, Inc. (NST)
"Thank you, Larry. Case looks great!"
Cheers, John F.
"Good morning Larry and Drew- I just wanted to take a couple of minutes to say thank you for getting the inserts done quickly- I know it must have been a challenge but I appreciate the tremendous effort. I want to wish you and your team all the very best for the coming New Year and wish you all Merry Christmas."
"Thanks Larry, I will send the invoice off to our finance department today. Thank you for the great customer service!"
Best regards, Chantal C.
"Thanks for the quick fulfillment and shipping of this order; the case and bezel kit look fantastic!
enjoy your weekend... cheers!"
"Hi Larry,We are very happy with the last order of cases you prepared for us and would like to place an order for the identical three cases if possible. "
"Thanks Larry - I appreciate the service you guys offer!"
"Hello Larry- thank you for the email Larry and you guys have always been good to us-Drew is especially outstanding and has taken my calls and has helped me out in time of crisis so I will deliver the same message back- I appreciate the good service you have provided and we all run into situations that are extreme and that’s just business."
The cases arrived safely at our museum. Thank you - they look great and sturdy!"
Thank you for the quick turn around on this order. The item has been received in Kyiv Ukraine in our diplomatic mail shipment today."
Steven M.Petty Officer First Class
Thanks, I appreciate the invoice and the excellent service.
Have a great Christmas,"
"Hello Larry,Pelican 0500 case arrived today safe and sound, and quick delivery as well thanks," Jules
"Thank you so much for the quick service. .so pleased that I found your company ...very efficient" Tammy B.
"Received the case today. Your excellent service is greatly appreciated. Thanks & have a great day" ..................Dave
"Thanks we got the eTest Kit Case.
Looks good and nice work. Have a good weekend !With best regards,"
Thanks for the invoice, a pleasure doing business with you. Can't wait to see the finished product." Greg R.
Thank you for your help and information!
Looking forward to receiving the shipment :)
Have a nice day,"
Just wanted to say thank you for all your help and your employees help in finding the right case for me, it worked out well."
"Thank you very much - you make a great product and your service is excellent."
"Good Morning Larry,
You are the best!
Thanks a lot,"
I will forward the invoice to our finance department today.
Thank you for the continued great service!" Chantal C.
Your guys did a great job!!" Paul H.
Case came the day after you shipped it.
Thanks for the quick service and for selling Canadian made products."
We are currently awaiting another component of the order to be quoted.
As soon as that is submitted to us, we can take our final quote to our customer.
I hope to get back to you with soon the same efficiency that you have for us." Diane
Nice work, once again thank you."
Got the cases. Everything is great. Thanks for the outstanding service."
Really appreciate your service. "
"Thanks for all your great service. We really appreciate how well you look after us." Dave
"Thank you for this. I wanted to let you know that the fellows working in your shop were very friendly and helpful. One fellow in particular took significant time to help me to select the appropriate case. I appreciated his knowledge, flexibility, patience and friendly demeanour."
Thanks a lot.
Have a great day.
Thanks once again,
Best regards,Ed Pilkington
I just wanted to let you know that I received the cases today. They look great. We will be packing the equipment tomorrow. Thanks again for pushing this through.
The cases arrived today and they are perfect. I will get getting a few more when my budget allows. I have also recommended you to a few folks in my circle so expect some additional orders soon.